Who we are
Our website address is: https://www.charternorth.com.au. At Charter North, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. CharterNorth.com.au is secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
What personal data we collect and why we collect it
In order to use the Charter North website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Charter North is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
We promise not to ‘spam’, sell or rent a your email address. To update your contact details or opt-out of any email lists, please email us at info@charternorth.com.au
Contact forms
We collect your contact information and details on the services you are enquiring about in order to provide you the best possible service.
Enquiries
If you purchase any services from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and mobile number) and financial information (such as credit card number, expiry date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Charter North uses personally identifiable information for essential communications, such as emails, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@charternorth.com.au
Use of Collected Information
Any details collected from Charter North customers is required in order to provide you with our services and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@charternorth.com.au .
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as your contact information) on our website, we encrypt that information using secure socket layer technology (SSL). If you have any questions about security on our Website, you can email us at info@charternorth.com.au.
Cookies
If you complete a contact form on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Analytics
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Embedded content from other websites
Charter North allow 3rd parties, such as TripAdvisor, to use cookies and other similar technologies to collect information in an anonymous form which may be shared with 3rd parties for the purpose of providing ads based on past views of the CharterNorth.com.au website. You can review and control certain types of information shared with 3rd parties by directing them to the Network Advertising Initiative page here.
How long we retain your data
If you submit an enquiry form or opt-in to any mailing lists, your details will be stored until you contact us informing that you would like to be removed, otherwise your information will be stored retained indefinitely.
What rights you have over your data
If you have completed a contact form on our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Third Parties
We do not share your data with any third parties, unless we are required to do so in order to provide the service which you have requested us to provide. Charter North may at its discretion use other third parties to provide essential services on our site or for our business processes, such as booking services related to your tour. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Charter North does not share any information with third parties for any unknown or unrelated uses, or any third parties that are not services providers.
